Privacy Policy for RenovationPro.live

Last Updated: April 8, 2025

This Privacy Policy describes how RenovationPro.live ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website at RenovationPro.live (the "Site") or use our services. We are committed to protecting your privacy in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA). By using our Site, you consent to the practices described in this policy.

1. Introduction and Scope

RenovationPro.live is a platform that connects homeowners, contractors, and renovation professionals. This Privacy Policy applies to all users of our Site, including visitors, registered users, and service providers. We collect and process personal data as described herein, and we act as a "data controller" under GDPR when determining the purposes and means of processing your information. If you are a resident of the EEA, this policy also informs you of your rights under GDPR.

We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

2. Information We Collect

We collect information you voluntarily provide to us, as well as information automatically collected when you use our Site.

2.1 Information You Provide Directly

  • Account Registration: When you create an account, we collect your name, email address, phone number, postal address, and company details (if applicable).
  • Profile Information: You may provide additional details such as a biography, portfolio images, project descriptions, professional licenses, certifications, and business hours.
  • Project Submissions: If you post a renovation project, we collect details about the project scope, timeline, budget, and location.
  • Communications: When you contact us via email, forms, or chat, we retain your messages and any information you include.
  • Payment Information: For paid services, we collect billing details such as credit card numbers or bank account information. Note: Payment processing is handled by third-party providers; we do not store full payment credentials.

2.2 Information Collected Automatically

  • Usage Data: We automatically collect your IP address, browser type, operating system, referring URLs, pages visited, time and date of visits, and clickstream data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience. For more details, see Section 5 (Cookies).
  • Location Data: With your consent, we may collect precise geographic location data when using our mobile-optimized site or app features.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To Provide and Improve Services: To manage your account, facilitate project matches, process transactions, and improve our platform.
  • To Communicate With You: To send service updates, confirmations, invoices, and support responses.
  • To Personalize Experience: To tailor content, recommendations, and advertisements based on your interests and usage.
  • To Ensure Security: To detect and prevent fraud, abuse, and unauthorized access.
  • To Comply With Legal Obligations: To meet regulatory requirements under Canadian and EU law, including data breach notifications.
  • For Marketing: With your consent, we may send promotional emails about new features, offers, or third-party services. You may opt out at any time.

4. Legal Basis for Processing (GDPR)

If you are in the EEA, we rely on one or more of the following lawful bases under Article 6 of GDPR:

  • Consent: For direct marketing and non-essential cookies.
  • Contractual Necessity: To provide our services, process payments, and manage your account.
  • Legitimate Interests: To improve our platform, ensure security, and analyze usage patterns, provided our interests do not override your rights.
  • Legal Obligation: To comply with applicable laws, such as record-keeping or reporting to authorities.

5. Cookies and Similar Technologies

Our Site uses cookies to remember your preferences, authenticate sessions, and analyze traffic. We categorize cookies as follows:

  • Essential Cookies: Required for basic functionality (e.g., login, security).
  • Analytical Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).
  • Functional Cookies: Remember your preferences and settings.
  • Advertising Cookies: Deliver targeted ads based on your browsing behavior.

By continuing to use our Site, you consent to the use of cookies as described in our Cookie Policy. You can manage or disable cookies via your browser settings. Note that disabling certain cookies may limit functionality.

6. Disclosure of Your Information

We may share your personal data with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, hosting providers, analytics platforms, and email delivery services. These providers are contractually bound to protect your data.
  • Business Partners: With your consent, we may share data with partners offering complementary services (e.g., insurance providers, material suppliers).
  • Legal Authorities: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
  • Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We do not sell your personal information to third parties for their own marketing purposes without your explicit consent.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law (e.g., tax records for 7 years for Canadian residents). Typically, we retain account information until you delete your account or for two years after inactivity, after which it is anonymized or securely deleted.

8. International Data Transfers

Your information may be processed in Canada, the United States, or other countries where our service providers operate. When transferring data from the EEA to jurisdictions not deemed adequate by the European Commission, we rely on Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms. We ensure appropriate safeguards are in place to protect your data.

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), firewalls, access controls, and regular security audits. Despite these efforts, no method of transmission over the internet is 100% secure.

10. Your Rights (GDPR and Canadian Privacy)

Depending on your jurisdiction, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): Request deletion of your data, subject to certain exceptions.
  • Right to Restrict Processing: Limit how we use your data in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
  • Right to Complain: File a complaint with your local data protection authority (e.g., the Office of the Privacy Commissioner of Canada or a EU supervisory authority).

To exercise any of these rights, please contact us using the details in Section 14. We will respond within 30 days (or as otherwise required by law).

11. Children's Privacy

Our Site is not intended for individuals under the age of 16 (under 13 in Canada). We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us, and we will delete it promptly.

12. Third-Party Links and Services

Our Site may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal data.

13. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on the Site. Your continued use after changes become effective constitutes acceptance of the revised policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO) at:

RenovationPro.live Privacy Team
Email: privacy@renovationpro.live
Postal Address: 123 Innovation Drive, Suite 400, Toronto, Ontario, M5V 2T1, Canada
Phone: +1 (416) 555-0199 (Mon-Fri, 9 AM – 5 PM EST)

For GDPR-related inquiries, you may also contact our EU representative at: DataRep, 1st Floor, The Printworks, Dublin, Ireland – gdpr@renovationpro.live.

This Privacy Policy was drafted with attention to Canadian and EU regulatory requirements. For full compliance, please consult legal counsel as needed.