Last updated: January 15, 2025
Data controller: & Cotto experts s.r.o., registered at Jabloňová 2882/102, Záběhlice, 106 00 Praha 10, Czech Republic
1. Introduction
& Cotto experts s.r.o. (operating as "Renovation Pro") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit renovationpro.live or use our renovation services across Canada.
We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This policy covers all personal information we collect, whether online or offline.
2. Information We Collect
Personal Information You Provide
- Name, email address, and phone number when you contact us
- Property address and project details for renovation inquiries
- Budget range and timeline preferences
- Payment information and financial details for contracted services
- Photos of your property and renovation areas
- Communication preferences and feedback
Information Automatically Collected
- IP address and geographic location data
- Browser type, device information, and operating system
- Pages visited, time spent on site, and referral sources
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following legitimate business purposes:
- Service Delivery: Providing renovation consultations, estimates, project management, and customer support
- Communication: Responding to inquiries, sending project updates, and providing appointment confirmations
- Business Operations: Processing payments, managing contracts, and maintaining business records
- Legal Compliance: Meeting Canadian Revenue Agency requirements for financial record keeping
- Website Analytics: Understanding site usage patterns to improve user experience
- Marketing Communications: Sending renovation tips, project showcases, and service updates (with your consent)
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
- Subcontractors and trades professionals working on your renovation project
- Payment processing companies for financial transactions
- Cloud hosting providers for website and data storage
- Email service providers for communication management
Legal Requirements
- When required by Canadian federal or provincial law
- To respond to court orders, legal processes, or government requests
- To protect our rights, property, or safety, or that of our clients
5. Data Retention
We retain your personal information for the following periods:
- Project Information: 2 years after project completion for warranty and support purposes
- Financial Records: 7 years as required by Canadian Revenue Agency regulations
- Marketing Communications: Until you unsubscribe or request removal
- Website Analytics: 26 months for Google Analytics data
6. Your Privacy Rights
Under PIPEDA, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw consent for marketing communications or optional data processing
- Complaint: File a complaint with the Privacy Commissioner of Canada
To exercise these rights, contact us at privacy@renovationpro.live or +1 905 991 14 33. We will respond within 30 days of receiving your request.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL encryption for all website communications
- Secure cloud storage with access controls and audit logs
- Regular security assessments and staff privacy training
- Incident response procedures for potential data breaches
8. Cookies and Tracking
Our website uses cookies and similar technologies for:
- Essential Functions: Site navigation, form submission, and security
- Analytics: Google Analytics to understand site usage and improve performance
- Marketing: Retargeting ads and conversion tracking (with your consent)
You can control cookie preferences through your browser settings or our cookie consent banner.
9. Third-Party Services
Our website integrates with third-party services that have their own privacy policies:
- Google Analytics: Website traffic analysis and user behavior insights
- Google Maps: Service area visualization and location services
- Payment Processors: Secure transaction processing for project payments
10. International Data Transfers
While & Cotto experts s.r.o. is registered in Czech Republic, our renovation services are provided exclusively to Canadian clients. Some of our cloud service providers may store data outside Canada. We ensure appropriate safeguards are in place for any international transfers.
11. Children's Privacy
Our services are directed toward adults seeking renovation services. We do not knowingly collect personal information from children under 13 years of age. If we become aware of such collection, we will delete the information immediately.
12. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through:
- Email notification to active clients
- Website banner notification for 30 days
- Updated "Last modified" date at the top of this policy
13. Contact Information
For privacy-related questions, concerns, or requests, please contact:
Privacy Officer
& Cotto experts s.r.o.
Email: privacy@renovationpro.live
Phone: +1 905 991 14 33
Address: Jabloňová 2882/102, Záběhlice, 106 00 Praha 10, Czech Republic
If you are not satisfied with our response, you may file a complaint with:
Privacy Commissioner of Canada
30 Victoria Street, Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca
14. Governing Law
This Privacy Policy is governed by Canadian federal privacy legislation (PIPEDA) and the laws of the provinces where we provide services. Any disputes will be resolved in accordance with Canadian law.